What is the OneTeam Help Desk?
The Help Desk is comprised of IT professionals ready to provide support to Center for Allied Health Education students, with the goal of getting you back to work as quickly as possible.
Hours
24 hours · 7 days a week · 365 days a year.
How do I initiate support?
Support can be obtained through the ticket portal website, email, or phone. The website is the preferred method for typical support requests, and the phone should be used for urgent issues. Tickets are addressed in order of priority.
What information is needed?
To provide support, the technician may request access to share your screen, along with:
- First and last name
- Contact phone number
- Your location
- Your program/unit
- A concise description of the problem
Tracking & feedback
How can I track my logged tickets?
After your ticket is created, you will receive an email with your ticket number and a link to the ticket portal. You can use the portal to check your ticket status and communicate directly with the Help Desk. If the Help Desk needs more information and you do not respond, reminders are sent every couple of days; after 10 business days without a response, the ticket is closed automatically.
How can I provide feedback?
When a ticket is resolved, you will receive an email with a link to accept the resolution or reopen the ticket. If you accept the resolution, the ticket is closed and you are sent an opportunity to complete a survey about your experience. Surveys are reviewed for quality-control purposes.
Contact methods
516.881.4288 — Option 1